Refund policy
Return & Refund Policy – Newivo
Customer satisfaction is important to us.
Return Period
Customers may request a return within 14 days of receiving their order.
Return Conditions
To qualify for a return:
- Items must be unused and in original condition.
- Items must be returned in their original packaging.
- Proof of purchase may be required.
- Items must be suitable for resale.
Return Process
Please contact our customer support team before returning any item. Return instructions will be provided after review and approval.
Refund Processing
Once the returned item is received and inspected, approved refunds will be processed within 7 business days to the original payment method.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Clearance or final-sale items
- Certain hygiene and personal-care products
Contact Information
Store Name: Newivo
Address: 33A N Row, London W1K 6DE, UK
Phone: +44 2082617119